Frequently asked questions

Do you take custom orders large order?

Absolutely! We’d love to handle your custom or large order—it’s always exciting to create something special for our customers. To ensure perfection, just give us at least two weeks’ notice so we can prepare everything with care. Reach out at info@kcfood.ca, and let’s make something amazing together!
Why is your price higher on your website than the farmers market?

We offer special discounts at the farmers market to support the local community and bring more people together. It’s our way of saying thanks for shopping in person! We’d love for you to stop by and take advantage of these deals—plus, you’ll get to enjoy the vibrant market atmosphere. Hope to see you there!
How is your product stored for delivery?

To ensure your order arrives in perfect condition, all our deliveries are carefully packed in coolers with dry ice. This keeps everything safely frozen at -20°C or below, meeting—and exceeding—Alberta Health Services standards. From our hands to your doorstep, freshness and safety are always our top priority!
Something is wrong with my order?

We're so sorry to hear there's an issue with your order! Your satisfaction is our top priority, and we'd love to make it right for you immediately. Please reach out to us right away by: 📱 Text: 825-977-8401 ✉️ Email: info@kcfood.ca
Do you offer delivery and pick ups?

Yes! We offer both delivery and convenient pickup options: 🚚 Delivery:  • Edmonton, St. Albert & Sherwood Park: Flat rate of $10. FREE delivery on orders of $60+! • Spruce Grove, Stony Plain & Fort Saskatchewan: Flat rate of $15  📦 Pickup: After checkout, we’ll work with you to schedule a pickup time that fits your schedule.
Are you a home based/commercial kitchen business?

No, we operate as a fully licensed commercial business under Alberta Health Services. While the majority of our business is wholesale and supplying restaurants, we’ve recently expanded to bring our products directly to you through farmers markets and online delivery! This way, everyone can enjoy the same high-quality goods that restaurants do.
I have allergies can I still buy your product?

While we’d love for you to enjoy our products, your safety comes first. Please always check the full ingredient list before purchasing—or feel free to email us at info@kcfood.ca with any concerns. We’re happy to double-check ingredients or help you find a safe option.
Where can I find your products/ market?

Check out our Find Us Tab!